Front Desk
Client Experience & Account Sales (Front Desk Team)
Adrift Hair Co. is seeking a professional, personable, and motivated Client Experience & Sales Coordinator to join our luxury salon team in Wake Forest, NC. This role is perfect for someone who loves connecting with people, creating exceptional guest experiences, and has a passion for sales, marketing, and growing a brand.
As the first point of contact for our guests, you will play a key role in shaping the Adrift experience—from welcoming clients into our salon to helping them discover services, products, and solutions that support their hair goals. You will manage appointments, communicate with guests, support our Hair Artists, and help drive salon growth through exceptional service and strategic sales efforts.
This is more than a front desk position—you will be an important part of our guest journey and business growth. Our Client Experience & Sales Coordinators have the opportunity to earn additional bonuses tied to successful account growth, retail sales, and client engagement.
Responsibilities Include:
Create a warm, luxury experience for every guest from arrival to checkout.
Manage appointments, client communication, and follow-up.
Build relationships with guests and help identify opportunities to enhance their salon experience.
Support marketing initiatives, promotions, and client outreach.
Recommend products, services, and memberships based on guest needs.
Assist with growing client retention through rebooking, referrals, and personalized communication.
Support salon operations while maintaining a polished and professional environment.
What We're Looking For:
Friendly, confident communicator who enjoys working with people.
Strong interest in closing sales, social media marketing, and creating memorable customer experiences.
Organized, detail-oriented, and able to multitask in a fast-paced luxury environment.
Positive attitude with a desire to grow professionally.
Passion for beauty, hospitality, and helping others feel their best.
At Adrift Hair Co., we believe every team member contributes to our success. If you are looking for a role where you can develop your skills, be rewarded for your contributions, and be part of a growing luxury salon brand, we would love to meet you.
Details
Why Join the Adrift Hair Co. Team?
At Adrift Hair Co., we believe the guest experience begins the moment someone walks through our doors. Our Client Experience Team plays an essential role in creating the warm, welcoming, luxury atmosphere our guests know and love.We've created a beautiful salon environment where team members are valued, supported, and given the opportunity to grow alongside talented Hair Artists and industry professionals.
When you join Adrift, you'll enjoy...
A beautiful luxury storefront salon in the heart of Wake Forest.
Being part of an award-winning salon culture built around excellence and hospitality.
A supportive, close-knit team that values collaboration, kindness, and professionalism.
Opportunities for personal and professional growth within the beauty industry.
Training and development to help you build confidence and expand your skills.
A polished, upscale environment where every detail matters.
The opportunity to create meaningful connections with guests and help make their salon experience exceptional.
Exposure to the business side of a luxury salon, including guest experience, marketing, retail, and operations.
A team culture built on integrity, positivity, and continuous improvement.
As a Front Desk Team Member at Adrift Hair Co., you are more than the first and last person our guests interact with—you are an important part of creating the experience that keeps guests returning. If you love people, enjoy creating memorable moments, and want to be part of a growing luxury salon team, we'd love to meet you.
Join Adrift Hair Co. and be part of something beautiful.
