Technical Business Coach
Position Summary:
The Technical Business Coach will play a pivotal role in the success of FS Cut & Color salons by combining technical skills expertise with strategic business coaching to enhance salon operations, drive product sales, and elevate technical skills across our franchise network. This role will empower salon teams to maximize revenue potential and elevate guest experience through expert coaching in product knowledge, operational excellence, and recruitment. The TBC will be responsible for achieving key performance targets, with a strong emphasis on driving salon sales, supporting Zenoti POS system operations, and serving as a knowledge resource for vendor brands and services.
Key Responsibilities:
- Sales Growth and Product Goals:
- Work collaboratively with franchisees to establish and meet product and service sales goals, delivering actionable sales strategies that increase revenue through product recommendations and upselling techniques.
- Utilize data from the Zenoti system to track, analyze, and enhance sales performance across the region.
- Conduct training and workshops to improve product knowledge, sales confidence, and effectiveness in promoting FS Cut & Color and vendor-branded products.
- Technical Training and Development:
- Deliver in person and online technical training to stylists on FS Cut & Color service protocols, and product application, usage and sales techniques.
- Provide training on service excellence in alignment with FS Cut & Color’s 5-Step Guest Service System to improve guest satisfaction and retention.
- Zenoti POS System and Operational Support:
- Serve as a go-to resource for basic Zenoti POS system operations, including troubleshooting and daily practices for franchisees and salon staff.
- Guide salon teams in effectively using Zenoti for appointment booking and guest service, enhancing operational efficiency and guest satisfaction.
- Vendor Brand & Service Knowledge Resource:
- Act as a trusted knowledge source for FS Cut & Color’s vendor brands, products, and services, ensuring salon teams are well-informed and confident in recommending vendor offerings.
- Recruitment and Talent Development:
- Partner with franchisees on recruiting strategies to attract and retain top stylist talent within each salon.
- Participate in recruiting events and collaborate with regional cosmetology schools to promote FS Cut & Color as an employer of choice.
- Business Coaching and Strategic Planning:
- Under the guidance of the Business Development Director, act as a trusted business resource to franchisees, providing insights and strategies for growth based on financial, sales, and service data.
- Assist franchisees in setting and achieving KPIs related to guest count, ticket average, and rebooking rates.
- Support salon teams with strategies to improve their KPIs based on successful implementation of the FSGSS.
Qualifications:
- 5 Years + of proven experience as a Technical Educator, Business Coach, or similar role within the salon industry or a franchise model.
- Active cosmetology license.
- Expertise in cosmetology and technical skills training with active license.
- Demonstrated success in sales coaching, product training, and setting and achieving sales goals.
- Strong understanding of POS systems, preferably Zenoti, and salon operations.
- Excellent communication, mentoring, and relationship-building skills.
- Ability to travel regionally and out of state Monday-Thursday with occasional weekends.
Key Competencies:
- Sales-Oriented Mindset: Ability to set and achieve sales goals, with a proactive approach to driving revenue.
- Technical Expertise: Skilled in current hairdressing techniques and able to teach stylists with varying skill levels.
- Operational Insight: Knowledgeable in salon operations, with a focus on efficient, guest-centered service.
- Vendor Expertise: Up-to-date on vendor brand offerings and services, with the ability to train and inform teams on best practices and product applications.
- Leadership: Ability to inspire and lead teams to success, fostering a culture of continuous learning and excellence.
Details
Our corporate team at Dessange Group North America works hard with one goal in mind - to support our network of individually-owned Fantastic Sams salons, an established and trusted full-service salon franchise in North America. Fantastic Sams salons pride themselves on providing full-service, cut and color salon services at an affordable price with a focus on technical expertise and guest experience.
In 1974, Sam Ross opened the first Fantastic Sams salon with the goal of creating an affordable salon experience that was accessible to everyone. In 1976, he began franchising his concept, making Fantastic Sams the first national full-service hair salon franchise in the U.S. Today, Fantastic Sams has more than 800 salons throughout North America. As for the name, the story goes that as he finished up a particularly stylish cut, the client said, “That’s fantastic, Sam!” and a legacy was born!
In 2012, Fantastic Sams became part of Dessange International, the premium-luxury European salon chain, headquartered in Paris, France. Dessange is the world’s leading network of excellence for global beauty.
Being fantastic means being yourself. Are you equal parts collaborative, ambitious, and team-oriented? Consider joining our “ONE FANTASTIC TEAM”!
*Fantastic Sams salons are independently owned and operated. You are submitting your information for employment opportunities with a franchisee of Fantastic Sams Franchise Corporation (“FSFC”) or a franchisee of one of FSFC’s participating Subfranchisors, not FSFC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
